PRIVACY POLICY
Effective Date: January 1, 2026
Heal Sleep is a company established in the Netherlands. We provide products and services to customers in the United States and internationally.
This Privacy Policy explains how we collect, use, disclose, and protect personal information.
1. Information We Collect
We may collect the following categories of information:
-
Identifiers: name, email address, shipping address, billing address, phone number.
-
Commercial information: purchase history, order details, transaction records.
-
Payment information: processed securely by third-party payment providers; we do not store full payment card numbers.
-
Internet activity: IP address, browser type, device data, cookies, website interactions.
-
Customer communications: emails, messages, support requests.
2. How We Use Information
We use personal information to:
-
Process and fulfill orders.
-
Provide customer service and support.
-
Communicate about orders, updates, and promotions (with consent).
-
Prevent fraud and ensure security.
-
Comply with legal obligations.
-
Improve website functionality and user experience.
3. Sharing of Information
We may share personal information with:
-
Shipping carriers and fulfillment partners.
-
Payment processors.
-
Website hosting and e-commerce platforms (including Shopify).
-
Marketing and analytics providers.
Some service providers may be located outside the United States or European Union. We use appropriate safeguards to protect international data transfers.
We do not sell personal information.
4. Cookies and Tracking
We use cookies and similar technologies to operate our website, analyze usage, and personalize content. You may manage cookie preferences through your browser settings.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or alteration.
7. Your Rights (U.S. and California Residents)
You have the right to:
-
Request access to your personal data.
-
Request correction or deletion of personal data.
-
Opt out of marketing communications.
-
Request information about data usage and sharing.
California residents may request additional disclosures under the California Consumer Privacy Act (CCPA/CPRA).
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
10. Contact
For privacy-related inquiries: